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jgentes May 20, 2010 03:32 AM
Why would new users *not* automatically be subscribed to receive email alerts when people post discussions/content? I'm trying to get users engaged, but it's difficult if I have to coach them on how to 'subscribe to the activity stream' in order to see what's going on. Isn't there some way to auto-subscribe new users? Why isn't this the default, then turn it off if it gets to be too much email?
Replies (8)
viraf May 20, 2010 07:01 AM
The best way to be updated about the activity is to use Desktop. You can learn more about Desktop Client here.
romasha May 20, 2010 11:33 AM
The desktop client is designed to increase adoption. The updates are directly available on users's desktops and they can participate in the conversation right from the client by commenting and adding their feedback. Users can view videos, wiki pages, listen to the audio files in the desktop client and it works on Windows, Mac and Linux machines.

Sending an email automatically for any content edited or discussed upon by default, would create a lot of email clutter. Here, we give users an option to choose the updates that they would like to subscribe to. However, if you would like to change the default functionality, we provide services to customize for our commercial editions.

Please do share your experiences of implementing and getting it adopted at your organization.

You can also go through the Best Practices document that provides some guidelines to enabling adoption:[…]/
earabic May 20, 2010 01:11 PM
Although Cyn Desktop is an excellent idea, it's not possible to install it in external non-personal computers. I am notifications or alerts would be most convenient and more efficient
jimwild100 Aug 20, 2010 12:14 PM
I'm in exactly jgentes position, if it is possible to get the emails from then it would be great for us too. Any chance? I'm trying to transfer from a paid service We have limited number of users so traffic would be limited and the desktop client - we're just not ready for it yet as we don't use enough. catch 22.
dhiraj Aug 24, 2010 12:21 AM
Well the funny thing here is that we tried this out on ourselves very early but almost immediately realised it to be a mistake, it causes what can only be called as email bombardment on any active community. In any community of non-trivial size there really is too much outputted email, so this is usually not really recommended. Even in the "customer support" scenario would you really want to alert all users (including customers) by email whenever *anyone* posted or commented in

I recently read somewhere (I think on twitter) about someone complimenting because of email-less collaboration, even. :)

So... what's your use case? Do you really want everyone in your community emailed for all activity? Or only a particular *set* of users? Internally (in ubify.policy setup code) we set this to be the way it is, so while it *is* in a way possible to re-tweak for your particular setup, I would not recommend it without knowing your scenario.

BTW: One of the things we're going to look at doing in the near future is allowing users to let themselves be auto-subscribed to notifications by email for items that they create, possibly even by default. Will this solve your problem?
jimwild100 Aug 24, 2010 01:31 AM
small office, 8 people, where we are using the rich wiki and other pages to make an excellent intra-net. Currently use basecamp which costs, but you can easily post people notifications of your updates at a tick or two and they are subscribed. Don't foresee the email bombardment, as it doesn't happen at the moment. Could discuss more... where do i look to start to understand how to tweak? thanks,
dhiraj Aug 24, 2010 09:29 AM
Hmm... if you have just 8 users, can't you get them all to subscribe for email notifications at the Home space? This will give you the same effect - they'll all get email notifications for all changes on wiki pages, and all additions, etc *except* for User's status messages.

Have you tried this?
jimwild100 Aug 25, 2010 06:21 PM
thanks, I'll subscribe each user to the activity stream or something like this and see how we go. I t would be nice to be able to chose who you involve in a discussion/wiki/blog with subscribe these people like basecamp does. I can post an image of the new message screen somewhere as an example of what it looks like if you are interested.
thanks again, Jim.