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Wiki Page Installation & Setup Guide


Getting Started

Download the Enterprise Appliance ISO image or Open Source Appliance ISO Image and burn the same to a CD.

The System Requirements for the server are as below:

Server Class multi-core processor 2.4 Ghz or higher
Memory 2048 MB Hard Disk 250 GB (Depending on storage requirements)
CD or DVD Drive
100 Mbps uplink port for accessing

Boot the server with Appliance CD and choose "Install" as shown in the screenshot below.


In an enterprise environment you (mostly) don't have a plain internet access. By pressing the TAB here
you can enter the proxy settings you need. Just add the string http_proxy=""
Then press ENTER to go on.

Choose the Default System Language


Choose the country or  region this install catering to. This option will determine the timezone options for the server.



Choose the keyboard layout


Configure the network


Enter a host name which identifies this server on the network


 Enter the domain name




Setting up the time-zone

Based upon the country or region chosen earlier this will let you choose a time-zone in your country or region (if available)


Partition Disks

It is recommended that be installed on a dedicated server or VPS. During partitioning of disks use Guided  - use entire disk option


Select the disk partition to install

This erases all the data on the chosen partition.


Choose the recommended disk partitioning scheme.


Finish partitioning disks to write the changes to the disk


Confirm configured disk partitions and write changes to the disk. 


Disks are being partitioned to install the base system.


Installing the base system Appliance Enterprise or Open source is based on stable and popular linux distribution called Debian.

Installing core server components.


 Installing Enterprise. This installs and all its necessary dependencies


Preparing Enterprise for install.


Configuring for first login



Installing Appliance Administration Console.




Configuring the Samba Server

 Configuring the Samba server for other networked servers to connect to for administrative and backup purposes. Enter the Domain name or Workgroup you want the installation ot be part of.



Setting the ROOT password

 Set the root password for the appliance. This user is used for appliance administration via the Appliance administration console from https://hostname or IP address:10000/

It is recommended NOT to use root for administrative and backup purposes. Please use the normal user created during the installation and elevate the normal user session to super user "su".
This is NOT a User or Site Administrator User. This user is the administrator ONLY for the appliance operating system


 Confirm the root password. (Please note down the root password for future reference and archiving purpose)


Setting up a user

Create a normal user for the appliance administration and backup tasks.

It is recommended to use this user for remote sessions when directly accessing the appliance via SSH.

This is NOT a User or Site Administrator User. This user is the administrator ONLY for the appliance operating system during remote administration operations via SSH

Enter the User Full Name


Enter the username for the account


Choose a password for the new user


Confirm the password for the new user.



Finishing Installation

Completing post installation task and preparing for first boot.


Installing boot loader GRUB


Installing GRUB to the master boot record.


 Finishing Installation


Logging in to Appliance Administration Console

 Log in to the Appliance Administration using the ROOT credentials set during the install priocess.



To Log in to your site, point your web browser to http://hostname or IPaddress/
The Default Administration user for site is
username : siteadmin
password : secret



This guide details setup and installation steps for Enterprise Appliance v3.04
Comments (18)
juniorts Mar 11, 2010 06:55 PM
What if I have a virtual server or a shared web account? I don't have access to the server fisically... dont you have a zip install file? why is it so hard to install ?
anassor Jul 14, 2010 09:12 PM
there any installer than can be used in windows 7???
dhiraj Jul 14, 2010 09:16 PM
Not directly. requires a linux / unix based operating system.

You'll have better/easier progress if you install the CD onto a virtual machine created in a virtualization platform like VMWare, or VirtualBox.
artest Nov 10, 2010 05:35 AM
We used Sun/Oracle VirtualBox, mounted the cyn ISO which ran automatically after starting the VM, and completed the installation successfully. At that point we see a console window with the Linux login prompt. We logged in as root and got the command prompt. What do we do at this point? How do we start The next step says login to the appliance administration console - how do we get to it? We did a ps and found only CMD and bash running, nothing else seems to be running. Help please!
aschip Nov 12, 2010 01:02 PM
@artest.Type /sbin/ifconfig and check the ipaddress/ hostname displayed against "eth0". And then open a browser and type http://<ipaddress>
It should get you the cyin site interface for logging in.

However in my case, I am able to "ping" the ip address but if I go through the browser, I dont get anything.. !!

Can any one help ?
dhiraj Nov 16, 2010 10:28 AM
"Don't get anything" - this could be a problem where you've not setup bridged mode networking and you're running in a Virtualization container, like Virtualbox or VMWare, etc. Don't use NAT mode, use bridge if you want to access from the same physical machine that you're running on.
tinoviena Nov 15, 2010 09:56 PM
same here: I have installed on a virtualbox and got to the login. After finding out how to NAT from my host to the VM (not documented in setup) I have an http server listening to port 80, saying "It works!" (no joke!), another one at 8080, telling me that this is zope running successfully, and yet another one at 1980, which seems to be zope admin console, since it wants a login/pwd which is neither the root user as mentioned in documentation nor the default user/password which is also mentioned there.
Stuck here and doubting that I will use this product....
dhiraj Nov 16, 2010 10:26 AM
The "It works!" is a standard message from Apache, which means you've ..... successfully undone some configuration for the virtualhost. Now are you *sure* you haven't been changing the Apache configurations around or something similar? I ask this because defaults to answering *any* host request that comes in, so something's gone wrong in your setup.

"NAT from my host to the VM" - can you tell us more on what you did in this?
pduarte Feb 03, 2011 08:22 PM
hi.. i had the same problem.. i change the NAT for the bridge then i log in with root.. and change the IP with the sbin/ifconfig eth0 192.168.2.* broadcast and work for me..
tauli Feb 18, 2011 02:03 PM
Is there any way to install on a non dedicated VM/Server for example with RPMs or something like that ?
woiski Mar 06, 2011 09:42 PM
After a successful instalation of the appliance in VBox, bridge mode, I open my FF browser, type http://<ipaddress>, with <ipaddress> obtained from ifconfig, and it stays loading forever... can anyone help?
woiski Mar 09, 2011 08:58 PM
I am able to ping <ipaddress> but cannot open <ipaddress> URL. http://<ipaddress> stays loading forever. Please, help me
awenk May 09, 2011 12:44 PM
How do I install in windows??
ziegonkx May 12, 2011 10:16 AM
I've already add a user, but there is no field to type a password for login. Can someone help me??
knura9 Jun 12, 2011 06:01 PM
Achtung! - Installation of as a Guest OS in Linux Kernel Virtual
Machine (LKVM) with

Host OS Debian Squeeze (amd64) with LKVM:

The installation fails with the "default" cpu of KVM. I kept getting error from
the installer, stating that it is unable to find an "installable" kernel. The
workaround was to let the installation complete without the kernel and grub and
then install /boot and /lib/modules/2.6.26-2-286 from another Debian 5.0.8
installation and configure grub. The system was boot-able and usable.

With the above fix, using the default KVM CPU, the performance was slow.

Whereas a Virtual Box installation with the same ISO was successful and
performance was acceptable.

I experimented with the "-cpu option" of the kvm command and found that the
installation completes successfully with the "-cpu pentium" or "-cpu core2duo".
I suspect it will install with other "-cpu <Intel|AMD>" possibility.

Those who want to create a LKVM appliance, make a note of the above.

However, what intrigues me is that Debian 5.0.8 (i386) installs fine as a LKVM
Guest with the "default" kvm cpu i.e. I do not pass any "-cpu " option in the
command line whereas the ISO (which has the Debian 5.0 installer)

Any thoughts/ideas why the install fails whereas the Debian 5.0.8 is
successful when it is done without the "-cpu" option in the kvm command line.
thichhok Sep 20, 2011 11:36 AM
Why can not I create a user account on Cyn 3.1.3. It displays this error: Failed to create your account: We were unable to send your password to your email address: (530, 'authentication required for relay (# 5.7.1)', '=? Utf-8? Q? = 22Site_Administrator = 22_? = <) can help me? Thanks for much
lcote Nov 18, 2014 10:42 AM
I installed and I can access the siteadmin, I created users, but I don't they can access the portal.

Who can help me?
lcote Nov 18, 2014 01:35 PM
I have problem with sending emails to users created.