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jarturomora Mar 08, 2011 06:31 PM
Stuck during installation using ISO image on a Virtual Machine.

Hi, I'm installing using the Software Appliance provided by you to install from an ISO image, I tried to installed in VMWare as well as in VirtualBox and I always got stuck just in the last step after the "Configuring apt" screen ([…]/finishing-installation); I always got stuck on this screen ( I have wait about 8 hours and nothing :( I followed the installation guide and nothing. I have tried to use NAT and Bridged network and nothing :'(

Does somebody have any idea about what am I doing wrong?
Replies (13)
jransomflint Mar 08, 2011 08:57 PM
You're not the only one. There seems to be an issue with the installer right now.
simeonhiq Mar 09, 2011 04:18 AM
I have just installed no problem from the ISO as downloaded 3hrs ago. I'm using a VMware virtual host.

I know that probably doesn't help jarturomora, but it does indicate that the currently downloadable installer isn't entirely at fault.
jarturomora Mar 09, 2011 08:20 AM
Dear all,
I was suspecting from my network configuration, that maybe the firewall at my Workplace was blocking the Internet connection when the installer tries to download packages ( I have made a test at home an the same happens :( Simeonhiq, could you please share with us your working environment? Are you using VMware virtual server?

Thanks in advance
broadaspect Mar 10, 2011 08:22 AM
I have the exact error. Is there an older Appliance ISO installer we can try to use instead? I have tried twice in two different VMware ESX environments. Same error each time, "Select and install softare" at 1% and Please Wait.
jransomflint Mar 09, 2011 04:19 PM
There is another thread here:[…]/discussion.2011-03-04.6080343906 people with the same issue. While I'm sure the installer works for some people, it does look like there is an issue that either needs to be resolved in the installer or in the documentation. Either way, I haven't seen anyone suggest a solution. No proxy or firewall issues on site, but the install still gets stuck at the same place as everyone else.
jarturomora Mar 09, 2011 04:27 PM
Thanks for all your feedback, I'm have spent five hours today to try solve the problem but nothing :( Now I'm trying to make a manual install instead. Could somebody of the Cynapse staff tell us something?
simeonhiq Mar 09, 2011 09:35 PM
My install is on a VMWare ESX virtual server (2GB memory, 8GB disk). I have successfully installed (less the apt phases) both with a DHCP network config, and a completely isolated network. Neither of these installs could access the internet at any stage and still can't (hence the apt failures).

I have used just the ISO [cynincommunity-313-i386-4.ISO] and from memory the following install options:
English language, US standard keyboard, New Zealand, all in one partition (guided), I used our domain, and named the server the same as the VM.

Based on my non-existent network connection, I wonder if it's something being downloaded during the apt-get phase that causes the problem? Perhaps try with an isolated network with no internet connectivity and see if that makes a difference?

My installs both stuck at around 97%, but only for a few minutes.
simeon Mar 10, 2011 11:45 AM
To all you people struggling to get an install working - don't give up. This is a fantastic product, and well worth persevering with. I'm only sorry I didn't find it sooner!
jarturomora Mar 10, 2011 05:24 PM
Hello Everybody, I have good news, I have a working instance of ^_^

First, regarding the comment of Simeonhiq, my guess is that his isolated environment it's making the difference. Yesterday I tried to manually install; I was unable to installed it, however, when I installed Devian I noticed that just in the phase I was stuck with the ISO image, the standard Debian installation downloaded some files from the Internet; so I followed the next steps to install from the official ISO distribution.

My Environment
VMware Virtual Server Version 2.0.2 (Build 203138) running on a Ubuntu Server 10.04
Virtual Host: 2GB RAM, 1 processor, 50 GB of vDisk.

The installation process
1. I started the Virtual Machine with the ISO loaded on the virtual CD-Rom, but instead of using the regular installation I used the "Advanced Options" (
2. Once inside of "Advanced Options", I selected "Expert Install" ( After selecting this installation option, the installation will start.
3. THE TRICK I made was here, you will see a series of steps to made your installation by stages, THE IMPORTANT THING I made was, after the stage of "Configure the package manager" was ended, I skipped the stage "Select and Install Software" and I continued to "Install the GRUB boot loader on a hard disk" ( the installation process continued with out any problems, and now my instances is running (

Maybe you will have to skip another stage, for example, I configured an IP address manually (Bridge mode on my Virtual Machine) and I also skipped the "PPPoE" configuration.

I hope this could help you to perform your installation, if I you have a question, just drop a comment here.

jransomflint Mar 11, 2011 11:06 PM
This fixed it. Thanks so much!
jarturomora Mar 13, 2011 01:46 PM
jransomflint I'm glad this "trick" was useful for you
droudpeyma Mar 30, 2011 09:29 PM
Post a comment...Hello All! I have been trying to install this application on a couple of development machines. Three to be exact. The hardware on these three machines differ from old tech to new.
Looking through the posts above, I have been able to successfully install this application with no problems so far. All I did was leave the NIC disconnected during the install. Manually configure the IP address...etc....
Once the install completed and the machine was rebooted, I reconnected the LAN and viola! The site is up and running. I have not gotten any further in the appliance so Im not sure if I will run into any more issues but for now, the sites default login page is working.
Thanks for all the info posted above. Its helped me work through my install issues.
jarturomora Apr 02, 2011 01:43 PM
@droudpeyma reading about you experience makes me thing that the problem is definitely on the step when installation tries to download some updates, so that, it seem that the easiest option is to make an installation with the NIC disconnected. I have to make a new install in few day, I will try this.